The Djaringo team is here to help. Whether you are a student with us for 1-Day or 3-Months we will support you. We want you to succeed.
Selection of students
Recruitment of students will be conducted at all times in an ethical and responsible manner and be consistent with the requirements of the curriculum/training package. Djaringo will ensure that the application and selection process is transparent, appropriate and complies with access and equity principles.
Information provided to students
Djaringo will provide accurate, relevant and up-to-date information to students prior to course commencement. This will include, but not be limited to:
- Certification to be issued to the student on completion or partial completion of the course
- Competencies to be achieved during the training
- Assessment procedures
- Arrangement for Recognition of Prior Learning (RPL/RCC)
- Appeal on assessment procedure
- Facilities and equipment
- Student support services
- Application process and selection criteria
- Fees and costs involved in undertaking training
- Fee refund policy
Djaringo students are required to uphold a certain code of conduct. A list of these expectations can be found on the Student Code of Conduct agreement form. Students are required to sign the form and return it to Djaringo in acknowledgement of their agreement.
As of 1 January 2015, every student studying in Australia must have a Unique Student Identifier (USI). Your USI will remain with you for life and will collate information on your VET achievements regardless of where you study. Students can create a USI by logging onto www.usi.gov.au, prior to attending training or they may authorise Djaringo to create a USI on their behalf.
Students’ individual needs will be assessed at enrolment via a language, literacy and numeracy assessment. Requirements such as alternative formats, adaptive technology and adjustments for other disabilities will be identified and provided where practicable.
Should you require any special assistance such as literacy or numeracy help, disability access or other physical or learning needs, please inform your trainer, or the RTO administration staff.
Some training courses demand a high level of literacy and numeracy to successfully complete. Please discuss any concerns about the levels required for specific training programs and work projects.
Student Records and Privacy
Djaringo treats all personal records of clients confidentially and in accordance with the Privacy Act. As a Registered Training Organisation we must collect and report certain information to the national VET regulator, Department of Training and Workforce Development and other government agencies. This includes your name, address, telephone number, email address, drivers licence details, including the additional information:
- Unique Student Identifier Number
- Languages spoken at home and level of English language proficiency
- Aboriginal and Torres Strait Islander origin
- Level of schooling completed
- Employment status
- Reasons for undertaking the relevant educational course
We keep enrolment forms, training schedules and records of your assessment on file stored confidentially. State and Federal government agencies and Djaringo will use the information gathered for statistical and reporting purposes.
Record Keeping Timeframes: We are required to retain certain information for a period of 30 years to allow us to reissue Certificates and Statements of Attainment. Depending on what type of training you attended and whether you enrolled in a government funded course will affect how long we keep copies of your assessment documentation, this timeframe can range from 6 months to 5 years. If you are unsure what you were enrolled in please contact the office and we will be able to confirm with you.
The personal information we collect about you will not be used or disclosed other than in accordance with the Privacy Act, and for the purposes for which the information was collected.
If at any stage your personal details change throughout the course of your training, please inform admin or your trainer so that your details can be amended. You have the right to access the personal information recorded at any time and provide any necessary corrections. Please contact your trainer, or RTO administration staff to arrange access to your personal information.